NDIS Transport Melbourne
Appointments, day programs and community access for NDIS participants, with standing bookings and wheelchair accessible vehicles. Call 0480 116 602.
I’ve been using this service for several years now and it has never let me down. Every driver I’ve met has been…
Great Service every time. Have been using them for airport trip and never had any issues. Cars are premium, drivers are polite…
Great experience with Deep. Silver service taxi at normal price and drivers are really helpful. Highly recommend to all locals in Tarneit.…
Deep is a great driver very professional and kind, very good experience, will definitely be using him again for future taxi services…
Used to travel with Taxi to Melbourne Airport from home in Glen Waverley to airport for each business trip for the last…
Very professional service with modern clean cars and friendly helpful drivers
Transport for NDIS participants
If your NDIS plan includes transport funding, we can take you to the places your plan supports. For participants making the same journey every week, the point of it is that getting there stops being something you have to organise each time.
We cover appointments, day programs, social and community participation, education, work travel and airport transfers where the trip sits within your approved supports.
Does your plan actually cover transport?
This is the question worth settling before you book anything, because the answer lives in your plan rather than with us. Transport funding is not automatic and not every participant has it.
Where it usually sits is Core Supports, under a transport budget. If you have that, it is there to help you get to the places your plan supports when you cannot use public transport without substantial difficulty. Open your plan, or open the NDIS app or myplace portal, and look for transport under Core. If there is nothing there, taxi travel is not something your current plan will fund, and that is a conversation for your next plan review rather than for a booking line.
A few things that catch people out:
- Transport funding and Core Supports are not the same pot. Having Core Supports does not automatically mean you have a transport budget inside it.
- How your plan is managed changes who we invoice. Self managed, plan managed and agency managed all work differently at the billing end. Tell us which one you are on the first call.
- Activity based travel can be different. Travel that forms part of a support being delivered is sometimes handled under that support rather than under your transport budget.
If you are not sure what you have, your support coordinator or plan manager can tell you in a minute, and the NDIS itself is the authority on what your plan covers. We can tell you what a trip costs and how we bill it. Only the NDIS and your plan can tell you what is funded.
Booking an NDIS taxi
Call us on 0480 116 602. A person answers, day or night. We will go through what your plan needs on that call and confirm it before your first trip, so nothing has to be worked out on the day.
Arriving on time
A day program starts when it starts, and a therapy appointment that gets missed can be weeks away from being rebooked. Your driver is allocated ahead of time and arrives early rather than on the minute. When we collect you afterwards we work to when you are actually ready rather than to a guess.
Support workers and carers
A support worker or carer travels at no additional charge. Tell us when you book so the vehicle has room, particularly if mobility equipment is coming along as well.
Regular and standing bookings
If you travel to the same place on a fixed schedule, we can set up a standing booking so you are not calling every week. Where we can manage it we keep you with the same driver. On a trip you make fifty times a year, a driver who already knows which entrance you use and how you prefer to be helped makes a real difference.
Vehicles and mobility
Wheelchair accessible vehicles are available and need advance notice, so give us as much warning as you can. If you use a walking frame, a scooter or any other equipment, tell us when you book and we will send something with room for it.
NDIS Transport Melbourne questions
What is your phone number for NDIS bookings?
Do I have to pay for the trip myself?
What kind of trips does this cover?
Can my support worker travel with me?
Do you provide wheelchair accessible vehicles?
Can you set up regular trips to the same place?
Outstanding service. SMS booking requests are answered within 2 minutes. Texts received to say car on way, with reg number. Always on time or early. Cars are clean and comfortable. Drivers very helpful. Highly recommended.
Have been using Taxi Service Melbourne for both work trips and personal trips, between Brighton and the airport. Super professional, nice clean luxury cars and the drivers are lovely and respectful. I feel safe with them. Easy to book via text message with instant confirmation of booking. Always on time, getting me safely home. Thank you for always looking after me. Highly recommend Deep and his team!
Have used Deep taxis for airport transportation from Tarneit. Great experience both side to and from Melbourne airport. Have been notified for taxi arrangements both sides with all the information which made things very clear and helpful. Highly recommend to all.
Couldn’t ask for better service. The text notifications were very helpful, especially for such an early pickup for airport at 4:30 am. The driver arrived on time in Point Cook, helped with luggage, and provided a comfortable ride to the airport. Highly recommended.
Amazing guy. Great conversations and lovely kind atmosphere
Deep, our Taxi Driver on Thursday 17/9, whom we met in person for the first time, was very courteous, friendly & kind. He was very punctual too, arriving several minutes before our designated pick up time. We felt totally safe during our ride in a Taxi that was in immaculate condition, both inside & out. It was a real pleasure to go to our destination with Deep. We can recommend him to anyone, such was our experience with him on the aforementioned date. Thank you again Deep. See you again soon!
Fantastic service, they go above and beyond compared to other companies I have used. Deep was extremely responsive and kind.
I've had the pleasure of using Deepak's airport transportation services multiple times, and I'm consistently impressed with the reliability and efficiency he provides. Whether it's a late-night pickup or an early-morning drop-off, Deepak always answers promptly and ensures that I'm well taken care of. The cars are always immaculate, and the drivers are courteous, safe, and helpful with my luggage. Deepak is punctual and respectful, and his prices are very reasonable considering the high level of service he provides. What sets Deepak apart is his attention to detail and commitment to customer satisfaction. He always arrives slightly early, and his drivers are friendly and accommodating. I appreciate the flexibility he offers, whether it's driving me himself or arranging for a colleague to take care of the trip. I highly recommend Deepak's services to anyone looking for reliable, efficient, and courteous airport transportation in Melbourne. His professionalism and dedication to his customers are truly exceptional
We have used this company on a number of occasions and without exception, the service offered has been exemplary. The drivers, (most recently, Deep) have all been particularly helpful, friendly and provide regular updates on arrival times and meeting points. Their luxury cars are always immaculate and this, along with the professionalism of the drivers, makes travel to and from the airport stress free and enjoyable.
I recently used this taxi service from the western suburbs to Melbourne Airport and had a great experience. The driver was very helpful, especially with my child, which made the whole journey much less stressful. The car was very clean, comfortable, and well maintained. He arrived before the scheduled time, and the airport drop-off was completely hassle free. The driver also drove very safely and smoothly throughout the trip. Highly recommend this service for anyone looking for a reliable and professional airport transfer.